Complaints

Darwin International Airport Complaints Procedure

Noise complaints

Civilian Aircraft Noise Complaints

Airservices Australia is responsible for managing and monitoring the impact of civilian aircraft noise.
If you have an enquiry relating to flight paths or aircraft noise and would like to lodge a complaint, you can do so through their dedicated Aircraft Noise Enquiry Line or via their website.

When you lodge a complaint with Airservices Australia you will be asked to leave the date, time and location of the noise event, with your name, address and phone number if you wish to be contacted. Airservices logs all enquiries made to the Aircraft Noise Enquiry Unit and provides information with respect to the enquiry as soon as practicable.

Free call: 1800 802 584
Local call: 1300 302 240.
Lodge a complaint online

Further Resources
AirServices Australia provides many resources regarding Australian aviation noise including Fact Sheets, access to relevant legislation, regulation and aviation policy and aircraft noise monitoring reports. Please visit the AirServices Australia website to access this information: www.airservicesaustralia.com/aircraftnoise

Military Aircraft Noise Complaints

Darwin International Airport is a Joint User Airport with RAAF Base Darwin meaning both civil and military operations occur at this airport.  For all military aircraft noise complaints, please call the defence hotline and ask to speak with RAAF Base Darwin.

Tel: 1300 DEFENCE (1300 333 3623)

Further Resources
RAAF Aircraft Noise Information
Department of Defence Aircraft Noise Information

Ground Running Noise Complaints

Darwin International Airport is responsible for all aircraft ground running noise.  Please contact the Airport Management Centre to lodge a complaint.

Tel. 08 8920 1811
Email: information.drw@ntairports.com.au.

Register of complaints

Received  via  Categories Date of
first response
 Complaint status  Date resolved
22.12.2010 email Smoking Regime 23.12.2010 Resolved 27.12.2011
3.4.2011 email Security Confiscation 4.4.2011 Resolved 11.4.2011
3.4.2011 email Terminal Facilities 3.4.2011 Resolved 5.4.2011
10.4.2011 email Disability Access 10.4.2011 Resolved 13.4.2011
14.4.2011 email Disability Access 15.4.2011 Resolved 5.5.2011
6.5.2011 email Security Confiscation 6.5.2011 Resolved 11.5.2011
8.5.2011 email Aircraft Operations 8.5.2011 Resolved 9.5.2011
20.5.2011 email Terminal Facilities 20.5.2011 Resolved 23.5.2011
22.5.2011 Airport Duty Manager Report Disability Access 22.5.2011 Resolved 4.6.2011
26.09.2011 Phone Call Security Staff 28.09.2011 Resolved 4.10.2011
3.10.2011 Airport Duty Manager Airport liability & compensation 3.10.2011 Closed 3.10.2011
14.10.11 Airport Duty Manager Security Staff 14.10.2011 Closed 25.10.2011
31.10.11 Email Terminal Facilities 10.11.11 Resolved 10.11.2011
2.11.2011 Email Duty Free confiscation 3.11.2011 Resolved 04.11.2011
7.11.2011 Email Security Staff 10.11.2011 Resolved 10.11.2011
8.11.2011 Phone Call Terminal Facilities 10.11.2011 Closed 10.11.2011
24.11.2011 Phone Call Aircraft Operations 24.11.2011 Closed 28.11.2011
09.12.2011  Phone Call Aircraft Operations 13.11.2011 Closed 13.11.2011
12.01.2012 Email Terminal Facilities 12.01.2012 Closed 12.01.2012
19.01.2012 Email Terminal Facilities 31.01.2012 Closed 31.01.2012
24.01.2012 Email Duty Free Confiscation 09.02.2012 Closed 09.02.2012
24.01.2012 Email Terminal Facilities 31.01.2012 Closed 31.01.2012
06.02.2012 Email Terminal Facilities 06.02.2012 Closed 6.02.2012
09.03.2012 Email Airport liability & compensation 09.03.2012 Resolved 13.02.2012
06.04.2012 Email Duty Free Confiscation 23.04.2012 Closed 23.04.2012