Complaints
Darwin International Airport Complaints Procedure
Noise complaints
Civilian Aircraft Noise Complaints
Airservices Australia is responsible for managing and monitoring the impact of civilian aircraft noise.
If you have an enquiry relating to flight paths or aircraft noise and would like to lodge a complaint, you can do so through their dedicated Aircraft Noise Enquiry Line or via their website.
When you lodge a complaint with Airservices Australia you will be asked to leave the date, time and location of the noise event, with your name, address and phone number if you wish to be contacted. Airservices logs all enquiries made to the Aircraft Noise Enquiry Unit and provides information with respect to the enquiry as soon as practicable.
Free call: 1800 802 584
Local call: 1300 302 240.
Lodge a complaint online
Further Resources
AirServices Australia provides many resources regarding Australian aviation noise including Fact Sheets, access to relevant legislation, regulation and aviation policy and aircraft noise monitoring reports. Please visit the AirServices Australia website to access this information: www.airservicesaustralia.com/aircraftnoise
Military Aircraft Noise Complaints
Darwin International Airport is a Joint User Airport with RAAF Base Darwin meaning both civil and military operations occur at this airport. For all military aircraft noise complaints, please call the defence hotline and ask to speak with RAAF Base Darwin.
Tel: 1300 DEFENCE (1300 333 3623)
Further Resources
RAAF Aircraft Noise Information
Department of Defence Aircraft Noise Information
Ground Running Noise Complaints
Darwin International Airport is responsible for all aircraft ground running noise. Please contact the Airport Management Centre to lodge a complaint.
Tel. 08 8920 1811
Email: information.drw@ntairports.com.au.
Register of complaints
| Received | via | Categories | Date of first response |
Complaint status | Date resolved |
|---|---|---|---|---|---|
| 22.12.2010 | Smoking Regime | 23.12.2010 | Resolved | 27.12.2011 | |
| 3.4.2011 | Security Confiscation | 4.4.2011 | Resolved | 11.4.2011 | |
| 3.4.2011 | Terminal Facilities | 3.4.2011 | Resolved | 5.4.2011 | |
| 10.4.2011 | Disability Access | 10.4.2011 | Resolved | 13.4.2011 | |
| 14.4.2011 | Disability Access | 15.4.2011 | Resolved | 5.5.2011 | |
| 6.5.2011 | Security Confiscation | 6.5.2011 | Resolved | 11.5.2011 | |
| 8.5.2011 | Aircraft Operations | 8.5.2011 | Resolved | 9.5.2011 | |
| 20.5.2011 | Terminal Facilities | 20.5.2011 | Resolved | 23.5.2011 | |
| 22.5.2011 | Airport Duty Manager Report | Disability Access | 22.5.2011 | Resolved | 4.6.2011 |
| 26.09.2011 | Phone Call | Security Staff | 28.09.2011 | Resolved | 4.10.2011 |
| 3.10.2011 | Airport Duty Manager | Airport liability & compensation | 3.10.2011 | Closed | 3.10.2011 |
| 14.10.11 | Airport Duty Manager | Security Staff | 14.10.2011 | Closed | 25.10.2011 |
| 31.10.11 | Terminal Facilities | 10.11.11 | Resolved | 10.11.2011 | |
| 2.11.2011 | Duty Free confiscation | 3.11.2011 | Resolved | 04.11.2011 | |
| 7.11.2011 | Security Staff | 10.11.2011 | Resolved | 10.11.2011 | |
| 8.11.2011 | Phone Call | Terminal Facilities | 10.11.2011 | Closed | 10.11.2011 |
| 24.11.2011 | Phone Call | Aircraft Operations | 24.11.2011 | Closed | 28.11.2011 |
| 09.12.2011 | Phone Call | Aircraft Operations | 13.11.2011 | Closed | 13.11.2011 |
| 12.01.2012 | Terminal Facilities | 12.01.2012 | Closed | 12.01.2012 | |
| 19.01.2012 | Terminal Facilities | 31.01.2012 | Closed | 31.01.2012 | |
| 24.01.2012 | Duty Free Confiscation | 09.02.2012 | Closed | 09.02.2012 | |
| 24.01.2012 | Terminal Facilities | 31.01.2012 | Closed | 31.01.2012 | |
| 06.02.2012 | Terminal Facilities | 06.02.2012 | Closed | 6.02.2012 | |
| 09.03.2012 | Airport liability & compensation | 09.03.2012 | Resolved | 13.02.2012 | |
| 06.04.2012 | Duty Free Confiscation | 23.04.2012 | Closed | 23.04.2012 | |
