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Awards & Achievements

We're proud of Darwin International Airport and our achievements. We've been working hard to improve every aspect of the airport from service quality to customer experience to environmental management, and we're delighted that some of our hard work is being recognised by external organisations.


Industry Awards

Airports Council International Award

Winner: Asia-Pacific Green Airports Platinum Award 2017 (Airports with less than 25 million passengers per annum)

Australian Airport Association Awards

Winner: Airport Innovation and Excellence Award for Environmental Management 2016
Winner: Airport Innovation and Excellence Award, Commercial category 2015

Environmental Awards

Finalist: National Landcare Awards 2012; Urban Landcare Category
Winner: NT Urban Landcare award 2011
Winner: PowerWater Corporation Melaleuca Awards 2011; Commercial/Industrial category (Energy Reduction)
Winner: Power Water Melaleuca Awards 2008; Commercial/Industry category (DIA and Greening Australia NT Conservation Reserve)


Airport Service Quality

The Airport Service Quality (ASQ) survey is run by Airports Council International and has over 280 participating airports in over 70 countries. It is the world’s largest managed airport quality of service program.

The ASQ results are statistically significant due to the rigorous methodology employed by ASQ, including:

  • Surveys are administered at the departure gates
  • ASQ provide a specific number of surveys to be completed for each flight on the Darwin flight schedule
  • At least 350 surveys must be completed each quarter
  • Surveys are staged across the quarter, month and every day of the week to ensure a spread of weeks for survey returns

Airports that are members of the ASQ system vary in what they publish. Darwin International Airport has decided to publish all results. ASQ rules allow us to publish only our own results, so published benchmarking with other Australian airports is not permitted.

The published results are divided into two sections:

  • Those items/services that the Airport has control or significant influence over
  • Those items/services that the Airport has no control or limited influence over

Darwin International Airport joined the ASQ program in the 2nd quarter 2011 (Q2 2011). It publishes the previous four quarters of results.

View our ASQ Survey results


Customer Experience

Our Charter:

  • Sets out how we will provide the highest quality customer experience for everyone
  • Has clear standards on how we expect our employees and partners to behave
  • Helps our customers to understand how our values underpin everything we do and achieve

Download Our Charter