Airport Development Group (ADG) acquired a lease for the three Northern Territory Airports (comprising Darwin International Airport, Alice Springs Airport and Tennant Creek Airport) from the Commonwealth Government with a commencement date of 10 June 1998.
ADG is the ultimate parent company of the group (view company structure diagram). ADG owns 100% of Northern Territory Airports Pty Ltd (NTAPL) which, in turn, owns 100% of Darwin International Airport Pty Ltd (DIA) and Alice Springs Airport Pty Ltd (ASA) who are respectively the holders of a 50 year lease over Darwin International Airport and Alice Springs Airport with free options to renew for a further 49 years.
ADG also owns 100% of Tennant Creek Airport Pty Ltd (TCA) who are the holders of a 50 year lease over Tennant Creek Airport with free option for a further 49 years.
ADG is majority Australian owned, a requirement of the Airports Act 1996.
In our direct airport companies, we employ over 80 full-time employees and contract many other personnel to provide key airport services. Together with our airline customers, we handled over 2.4 million arriving, departing and transit passengers, and the combination of all of the on airport and off-airport businesses that support them contribute over 1.5% of the Gross State Product of the Northern Territory. Moreover, we employ over 1600 people when including our airline customers.
Chris Barlow (Chair)
Chris Barlow has more than 35 years’ experience in the aviation industry. From July 2000 until August 2007, Chris was Managing Director and Chief Executive Officer of Australia Pacific Airports Corporation, the operator of Melbourne and Launceston Airports. Prior to that, he held several roles with the United Kingdom airports company BAA (now known as Heathrow Airport Holdings), including Managing Director of Aberdeen Airport and Corporate Development Director. Chris is currently Chairman of the Melbourne Visitor and Convention Bureau and a non-executive director of Australian Rail and Track Corporation and Visit Victoria. Chris has a Bachelor of Science (Honours) in Civil Engineering from London University.
Barry Coulter (Director)
Barry Coulter has worked in the Northern Territory for more than 35 years. He was elected to the Northern Territory Legislative Assembly in 1983 and served as Deputy Chief Minister from 1986 to 1995. Barry spearheaded the Alice Springs to Darwin Railway Project for almost 14 years, and stepped down from politics in 1999 following the announcement that the project would move ahead.
Barry also has significant experience in the seaports and aviation sectors, and was previously Executive Chairman of Sherwin Iron Ore Limited, Chairman of Darwin Port Authority and Chairman of Airnorth. Barry is a Fellow of the Australian Institute for Management.
Michael Landman (Director)
Michael is an Investment Director with IFM Investors. During his ten years with IFM, Michael has been responsible for the origination, analysis, execution and management of infrastructure investments, including IFM’s acquisition of a portfolio of UK airports. Prior to joining IFM Investors, Michael was involved in oil and gas exploration, production and mergers and acquisitions at BHP Billiton. In addition to Airport Development Group, Michael represents IFM Investors on the boards of Ecogen Energy in Victoria and Airport Motorway and Interlink Roads in NSW.
Marigold Look (Director)
Marigold is an Investment Director with IFM Investors. She has 14 years’ experience in infrastructure, investment evaluation, asset management and corporate finance. At IFM Investors, Marigold is responsible for the origination, analysis, structure and execution of fund investments, along with ongoing management of assets within the existing infrastructure portfolio. She has significant experience in the airports and seaports sectors, having been involved in a number of acquisitions as well as asset management activities in both sectors.
Prior to joining IFM Investors, Marigold held roles with Wilson HTM as an equities research analyst and with the Corporate Finance division of PricewaterhouseCoopers.
Marigold is a CFA Charterholder, a Fellow of The Financial Services Institute of Australasia and holds a Bachelor of Accounting from Monash University. Marigold is also a Graduate of the Australian Institute of Company Directors.
Daniel Roberts (Director)
Daniel joined Palisade in January 2012 and is a member of Palisade’s Board of Directors. He is responsible for acquisition and management of economic infrastructure assets and is a director on the board of a number of investee companies.
Prior to joining Palisade, Daniel spent 6 years’ experience in M&A advisory, debt structuring and principal investment with the Macquarie Group in Sydney and London working in the Infrastructure & Renewable Energy sectors. His roles included origination, execution and transaction management of investments both as a principal investor and in an advisory capacity for co-investors and infrastructure funds.
Previously, Daniel worked with PricewaterhouseCoopers in their Financial Services Group.
Daniel is a Graduate Member of the Australian Institute of Company Directors, holds a Masters of Finance from the INSEAD Business School and a Bachelor of Business from the University of Technology, Sydney.
Tom Ganley (Company Secretary)
Tom Ganley is Chief Financial Officer and Company Secretary of ADG, joining the company in June 1998. He has more than 25 years‘ experience in aviation finance, having previously held various senior finance and commercial management roles at Adelaide and Alice Springs Airports. A Justice of the Peace, he has a Bachelor of Accountancy and a Graduate Diploma in Applied Corporate Governance.
Tom holds the International Airport Professional (IAP 2014 Valedictorian) post nominal designation and Tom holds Fellow memberships with CPA Australia, the Governance Institute of Australia, the Australian Institute of Management and the Australian Institute of Company Directors.
Vision, Purpose and Values
To be the most successful airport business in Australasia.
We will achieve this by:
- developing a commercial non-aviation property portfolio of more than $200 million
- growing passengers to three million at DIA and 700 000 at ASA
- maintaining the respect of all of our airline customers
- creating a positive work environment and making ADG an attractive place to work
- being recognised as a significant contributor to the NT economy
- ensuring development is done in accordance with the airport Master Plans and the Airport Environment Strategies
- securing strong and diverse community support for our airport businesses
- continuing to outperform other Australasian airports’ growth of Total Shareholder Return
Our purpose is to provide safe, efficient and environmentally sound services that represent value for money for our customers, and optimise the financial returns to our shareholders.
We will do this by:
- operating safe and secure airports
- providing outstanding customer service
- developing a sustainable aviation and non-aviation airport business
- excelling in environmental and financial management
- maximising long term value for our shareholders
- contributing to the NT’s economic growth and our community
We recognise that stakeholders and the community judge us by the way we act. Our reputation is paramount and as a result, we will act with honesty and integrity at all times.
Our workplace reflects our corporate values.
Safety is our number one priority.
Our customers are important and our focus on their needs will ensure our relevance and success.
Honesty and integrity
We are honest, ethical and professional in all that we do.
We will deliver on our commitments and take ownership of our responsibilities.
Innovative and creative
We encourage new thinking in our team.
Respect for each other
Our people are our most important resource and we appreciate their values, respect their rights, promote their talents and reward their commitment.
We are an important part of the communities in which we operate and we will seek to engage with them at all levels.
We will work together to achieve the collective goals
We take stewardship of our environment seriously.
Darwin International Airport Complaints Procedure
Your feedback regarding Darwin International Airport (DIA) is important and helps us to improve systems and services. If you have a complaint or comment about your visit to the airport (e.g. terminal presentation, signage, parking, retail), you can lodge your feedback:
- What information should I provide when lodging a complaint?
When lodging your complaint, please provide as much information as possible. We’ll need to know the date and time of your visit to the airport, a description of the issue and any relevant details, as well as contact information so we can advise you on your complaint’s progression. Complaints about airline services such as baggage or flights will need to be directed to the airline; you can find contact details here.
- How will I know my feedback is being addressed?
Upon receipt of your complaint, we will provide an acknowledgment, either verbally or by email that your feedback is being addressed. From there, the detail you have provided will be used to investigate the issue with the relevant managers and a response will be prepared. Depending on the complexity of the complaint, this response may take up to 20 working days.
- How do I escalate a complaint?
If you are not satisfied with the response to your formal complaint, you may request a review by the CEO of DIA. A review is requested by communicating in writing. Unless the matter is a complex one, you can expect a response from the CEO dated no longer than 15 working days from receipt of your request for the CEO review. The response from the CEO will be the final communication with you on this complaint.
- Civilian Aircraft Noise Complaints
Airservices Australia is responsible for managing and monitoring the impact of civilian aircraft noise. If you have an enquiry relating to flight paths or aircraft noise and would like to lodge a complaint, you can do so via their website.
Since October 2012, Airservices has produced quarterly Noise Information Reports for major urban areas. These include information and analysis on aircraft movements, noise monitoring and complaint issues. Download the most recent report for Darwin.
Airservices Australia provides many other resources regarding Australian aviation noise including Fact Sheets, access to relevant legislation, regulation and aviation policy and aircraft noise monitoring reports. Please visit the Airservices Australia website to access this information.
- Military Aircraft Noise Complaints
Darwin International Airport is a Joint User Airport with RAAF Base Darwin meaning both civil and military operations occur at this airport. For all military aircraft noise complaints, please call the defence hotline and ask to speak with RAAF Base Darwin.
Tel: 1300 DEFENCE (1300 333 3623)
- Ground Running Noise Complaints
Darwin International Airport is responsible for all civilian aircraft ground running noise. Please contact the Airport Management Centre to lodge a complaint.
Tel. 08 8920 1811