Terminal information

Airport staff with passengerThe terminal at Darwin International Airport is open 24 hours a day, 7 days a week. Both domestic and international flights leave from the same building.

ATM
ATM’s are located throughout the terminal, including the International Departures lounge.

Baby Change facilities
Baby change rooms for parents are located on the ground floor (adjacent to the check in desks and near the baggage collection carousels) and first floor (Opposite Gate 9 and near Green Bean café). There is also facilities in the International Departures lounge.

Baggage Trolleys
Baggage trolleys are available free of charge for passengers. Trolley stands are located in the Baggage Collection area, in the car parks and throughout the Terminal.

Car Parking
Darwin International Airport has three car parks that operate 24 hours a day, 7 days a week. The Short Stay car park is located directly in front of the Terminal building and is perfect for picking up or dropping off family and friends. The Long Stay Plus car park is located 200 metres from the Terminal and is suited for parking while on a short holiday. The Long Stay Saver car park is approximately 450 metres from the Terminal and offers reduced rate long term parking. Visit the Parking and Transport section for more information.

Change Machines
Two change machines are located near Giancarlo Café and Bar on the ground floor.

Disabled access
All Terminal facilities are accessible for wheelchairs. Wheelchairs are available on request from airline staff if required. Download the Disability Access Facilitation Plan for more information.

Disabled parking
Dedicated disabled parking bays are conveniently located on either side of the pedestrian walkways that lead to the Terminal. These bays are clearly marked and are restricted to vehicles displaying a valid Disability Permit. Disabled parking is located within the Short Stay car park, closest to the terminal.

Dining
Food and beverage outlets are located in various locations throughout the Terminal. Please see the Dining section for further information.

Foreign Exchange
Foreign currency exchange is available through the Travel Money Oz, located on the Ground Floor in the Arrivals Hall and on the First Floor in the International Departures Lounge. Travelex also have several ATMs in the Terminal which dispense foreign currency.  

Lockers
Baggage lockers are available for hire and are located within the walkway shelter in the Short Stay car park, adjacent to the Terminal Building. Allocation and payment is via a valid credit card only (VISA, MasterCard or American Express) at the self-payment console within the shelter. Once hired, customers can access the locker with a user-selected code (no physical key is required). Rates are as follows:

  • Mini (Suitable for keys and documents) - 24.5cm (w) x 44.5cm (d) x 21.5cm (h)
    $4.00 for six hours, $6.00 per 24 hour period
     
  • Small (Suitable for carry on sized luggage and backpacks) - 39.5cm (w) x 95cm (d) x 58cm (h)
    $8.00 for six hours, $10.00 per 24 hour period
     
  • Medium (Suitable medium sized suitcases) - 39.5cm (w) x 95cm (d) x 87.5cm (h)
    $10.00 for six hours, $12.00 per 24 hour period
     
  • Large (Suitable for large sized suitcases) - 39.5cm (w) x 95cm (d) x 116.5cm (h)
    $12.00 for six hours, $14.00 per 24 hour period
     
  • Extra Large (Suitable for multiple large bags and fishing rods – 39.5cm (w) x 95cm (d) x 176cm (h)
    $14.00 for six hours, $16.00 per 24 hour period

For locker operations faults, please call 1300 369 008 or download the troubleshooting faults document

Lost Property
There is a lost property service at the Terminal Control Centre during business hours, located on the Ground Floor near Gate A or by telephoning +61 8 8920 1805. If you left an item on the aircraft you were travelling on, please contact the airline directly.

Map
Please click to download the terminal map.

Shopping
Our retail stores have everything you’ll need for your flight and more. Please see the Shopping section for further information.

Showers
Shower facilities are available in the Domestic departures area on the first floor of the terminal. The showers are available free of charge and cannot be booked in advance. Users must also provide their own consumables i.e. towels, soap etc.

Smoking Areas
Darwin International Airport Terminal is a smoke free zone. Click here to view information about permitted smoking areas.

Telephones
Telephones are conveniently located throughout the terminal and require either a telephone card or coins to activate.

Toilets
Toilets are located throughout the Terminal.

Tourist Refund Scheme (TRS)
The Tourist Refund Scheme (TRS) allows you to claim a refund of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you pay on certain goods purchased in Australia. The TRS office is operated by the Australian Customs and Border Protection Service and is located near Gate 10 in the International Departures Lounge on the First Floor.

TRS is open to all overseas visitors and Australian residents, except for operating air crew.

To claim a refund you must:

  • spend $300 or more (including GST) in a single business;
  • purchase goods no more than 60 days before departing Australia;
  • wear or carry the goods on board as hand luggage (unless they are liquids, gels or aerosols or oversized or bulky goods which the airline require to be checked in) and present them along with your tax invoice, passport and international boarding pass to the TRS facility;
  • have paid for the goods yourself; and
  • have an original tax invoice for the goods.

Claims are only available up to 30 minutes prior to the scheduled departure of your flight. To make sure you have enough time to make your TRS claim, you should complete your departure immigration clearance at least 90 minutes before the scheduled departure time of your flight

For more information visit the Australian Customs and Border Protection Service website.

Mobile and Web TRS Application
The Customs and Border Protection mobile and web TRS application (apps) allow you to enter the information required to lodge a TRS claim.

Using the apps you can enter:

  • your travel details
  • details of the goods for which you are claiming a refund of Goods and Services Tax (GST) and/or Wine Equalisation Tax (WET)
  • how you prefer to receive your TRS refund.

Your information will be stored in a QR code and you must present this code, along with your purchased goods and original tax invoices, to the TRS facility at Darwin Airport on your departure from Australia.

If you successfully enter your TRS Claim details using the apps, you will be able to use a dedicated queue at the TRS facility and processing your claim should be faster.

Visit the Australian Customs and Boarder Protection Service TRS apps page to access the applications.

Transport
Taxis, Private Hire Cars and Shuttle Bus Services are readily available for hire by all travellers and are located just outside the Terminal.

Water Fountains
Drinking water is available from the water fountains located on the Ground Floor of the terminal and in the upstairs domestic departures lounge.

Wireless Internet Hotspot
Free wireless internet is available throughout the Terminal building. Simply log-in to DarwinAirport on your device.