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FAQs for Parking

Where can I stop to pick up or drop off a passenger

There is a dedicated passenger drop off lane at the front of the terminal. For security reasons, vehicles dropping off passengers at the front of the terminal must be attended at all times and must not exceed the 2 minute limit. Any vehicle left unattended will be subject to an immediate fine and may be towed.

Where drivers need to leave their vehicle, or wait for longer periods, where the passenger is not ready for an immediate drop off or pick up, then they must use one of the designated car parking areas. We recommend the Short Stay car park where you can park for 15 minutes for free.

How far is the terminal from the car park?

Parking at our Short Stay & Pick Up car park is adjacent from the terminal building, a 1-2 minute walk.

Parking at the Long Stay Plus car park is 3-5 minute walk.

Parking at the Long Stay Saver car park is a 6 minute walk, or catch the free shuttle bus.

How do I enter and exit the car park?

I do not have a credit card, how can I pay for my car parking?

You can pay for your car parking by cash at any of our pay stations within the terminal and the Long Stay Saver Car Park. Payment at the exit gates is via credit card only.
 
Online bookings are payable via credit card only.

Do I have to park in the car park that is mentioned on my booking?

Yes, as the specials apply to certain car parks it is important that you park in the correct car park to avoid being charged again. Details of the car park you have booked can be found on your booking confirmation email.

What happens if I forget or lose my QR Code?

Our online booking system recognises your number plate first, if the boom gate does not raise on drive-up, please press the intercom button at the car park entry and identify yourself to the operator who will manually check your booking. Alternatively, you can have your booking confirmation resent to you via the Manage my Booking function.

My booking isn’t being recognised, the boom gate won’t open and the machine is telling me to take a ticket?

Please check that your entry date and time are correct, if you’re too early for your booking, it won’t be recognised and the car park won’t allow you in with the booking. If you are within the booking time, please take a ticket and email your booking details to carparks@ntairports.com.au and we will confirm the details. Alternatively, you can press the intercom button at the car park entry and the operator will be able to assist you.

I entered a different registration number on the online booking to the one I am entering the car park on – what happens?

You will still be able to enter the car park if you have a different vehicle or different registration number to the one you nominated online.  You do not need to update this on your booking in order to park your car.  You only need the QR Code sent to you on your booking confirmation. 

We ask for your registration as an easy way to identify your booking for a quick solution and to get you away faster.

I’ve booked online for a specific period of time and my trip has been extended – what happens?

That’s not a problem, on exiting the car park it will automatically work out the difference in price between your existing booking and the additional time, you will then be charged accordingly, at standard car park rates.

We have some allowances in place for delays outside of your control, if you believe you have been overcharged, please contact us at carparks@ntairports.com.au with your relevant flight and car park booking details.

My trip was shorter than the period of time that I booked my car parking for – can I have a refund?

No refund will be made if your stay is shorter than the booking period.

What is your cancel or refund policy on booking online?

You may cancel for any reason and obtain a refund at any time, up to 24 hours before the start of the booking period, by logging into your account and selecting the relevant options. Refunds are only made to the credit card that paid for the booking
 
If you do not have an online account or you have been unable to successfully cancel your booking via your online account, then you may cancel your booking by emailing

and providing your full name, address, and booking confirmation number or calling our customer service operator at 08 8920 1811 up to 24 hours before the start of the booking period. Please note our customer service operator is generally on duty from 9 am to 5 pm, Monday to Friday and may not be available at all times.
  
You will be charged in full for your booking if you have not cancelled it within 24 hours of the start of the booking period.

When I book online for parking will I be charged straight away or when I exit the car park

Your credit card will be charged at the time of booking to confirm your discounted price.

Where can I find the Booking Online Terms and Conditions?

View Terms and Conditions of parking.

I work at the airport and would like to know where the bike racks are located.

There are six bike racks located within the Western Permit Holders car park, to the west of the Short Stay Car Park, they are not under cover. If you require secure storage for your personal effects there are baggage lockers available for hire within the walkway shelter in the Short Stay Car Park. 

Is there a car wash facility at Darwin Airport?

There are currently no car wash facilities at Darwin Airport.

The closest facility is Crystal Clean Car Wash & Detailing, 1/265 Bagot Rd, Coconut Grove NT.

Can I park my caravan/trailer/boat with my car?

We currently do not have the facilities to cater for parking of caravans/trailers. 
We recommend using Airport Car Storage, 53 Freshwater Rd, Jingili.

How much to park a motorcycle?

The same rates apply for parking a motorcycle as a car.

Are there any height restrictions to your car parks?

All car parks are restricted to less than 3 metres.