Facilities and services
Whether you’re headed on a short domestic trip or to the other side of the world, we want you to have a good start to your journey. From free WiFi to baggage storage, Darwin International Airport provides a variety of facilities and passenger services.
The terminal at Darwin International Airport is open 24/7. Both domestic and international flights leave from the same building.
- Airport Hotels
Stay the night at one of our hotels when transiting through Airport Airport. Mercure Darwin Airport Resort and Novotel Darwin Airport Hotel are perfect for any occasion. Located across the street from each other, just minutes from Darwin International Airport, the properties offer 4-star accommodation, two poolside restaurants, two swimming pools, a fully equipped gymnasium and a diverse range of conference and meeting facilities.
ATMs are located throughout the terminal, including International Departures.
- Baby change facilities
Baby change rooms for parents are located on the ground floor near the car rental kiosks and first floor (opposite Gate 9 and near Green Bean café). There are also facilities in International Departures
- Baggage trolleys
Baggage trolleys are available for $4 per use for passengers. Trolley stands are located in the Baggage Collection area, in the car parks and throughout the Terminal
- Charging station
Charge your cell phone, laptop or another electronic device on the go!
- Disable access
All Terminal facilities are accessible for wheelchairs. Wheelchairs are available on request from airline staff if required.
Dedicated disabled parking bays are conveniently located on either side of the pedestrian walkways that lead to the Terminal. These bays are clearly marked and are restricted to vehicles displaying a valid Disability Permit. Disabled parking is located within the Short Stay car park, closest to the terminal.
- Foreign Exchange
Travelex has several ATMs in the Terminal which dispense foreign currency.
Baggage lockers are available for hire and are located within the walkway shelter in the Short Stay car park, adjacent to the Terminal Building. Allocation and payment is via a valid credit card only (VISA, MasterCard or American Express) at the self-payment console within the shelter. Once hired, customers can access the locker with a user-selected code (no physical key is required).
Rates are as follow:
Small Medium Large Extra large Suitable for carry on sized luggage & backpacks Suitable for medium sized suitcases Suitable for large sized suitcase Suitable for multiple large bags and fishing rods 39.5cm (w) x 95 cm (d) x 58cm (h) 39.5cm (w) x 95cm (d) x 87.5cm (h) 39.5cm (w) x 95cm (d) x 116.5cm (h) 39.5cm (w) x 95cm (d) x 176.5cm (h) $12.00/24 hrs $16.00/24hrs $19.00/24hrs $22.00/24hrs
For locker operations faults, please call 1300 664 060.
- Lost property
If you believe you lost an item on the aircraft, you will need to contact your airline directly. If you think you lost an item in the Terminal or the car park, you can visit our lost property service at Darwin International Airport at the Terminal Control Centre on the ground floor next to Gate A (open 8am to 2pm on business days).
Alternatively, report a lost or found item or call 89201822.
Shower facilities are available in the Domestic departures area on the first floor of the Terminal. The showers are available free of charge and cannot be booked in advance. Users must provide their own consumables i.e. towels, soap etc.
- Smoking areas
Darwin International Airport Terminal is a smoke free zone. A purpose-built smoking area is located in directly front of the terminal building, between the two walkways.
Telephones are conveniently located throughout the Terminal and require either a telephone card or coins to activate.
Toilets are located on both floors in the Terminal.
- Tourist Refund Scheme (TRS)
The Tourist Refund Scheme (TRS) allows you to claim a refund of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you pay on certain goods purchased in Australia. The TRS office is operated by the Department of Immigration and Border Protection and is located near Gate 10 in the International Departures Lounge on the First Floor. TRS is open to all overseas visitors and Australian residents, except for operating air crew. To claim a refund you must:
- spend $300 or more (including GST) in a single business transaction;
- purchase goods no more than 60 days before departing Australia;
- wear or carry the goods on board as hand luggage (unless they are liquids, gels or aerosols or oversized or bulky goods which the airline require to be checked in) and present them along with your tax invoice, passport and international boarding pass to the TRS facility;
- have paid for the goods yourself; and
- have an original tax invoice for the goods.
To make sure you have enough time to make your TRS claim, you should complete your departure immigration clearance at least 90 minutes before the scheduled departure time of your flight.
Tip: To speed up the process, you can use the ABF mobile and web TRS application to lodge your claim. Using the apps you can enter:
- your travel details
- details of the goods for which you are claiming a refund of Goods and Services Tax (GST) and/or Wine Equalisation Tax (WET)
- how you prefer to receive your TRS refund.
Your information will be stored in a QR code and you must present this code, along with your purchased goods and original tax invoices, to the TRS facility at Darwin Airport on your departure from Australia. If you successfully enter your TRS Claim details using the apps, you will be able to use a dedicated queue at the TRS facility and processing your claim should be faster.
Useful resources: TRS apps
- Water fountains
Drinking water is available from the water fountains located on the Ground Floor of the Terminal and in the upstairs domestic departures lounge.
Passengers and guests at Darwin Airport are welcome to enjoy high speed internet at no cost, throughout most areas within the Airport. Look for our free wi-fi hotspot called DarwinAirport on your device when you enter the terminal. Remember, it's fast and it's free!