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Important Notice re Main Security Screening Point Closure

The main security screening point at the terminal will be closed from 18 September until mid December 2019, while we carry out works to upgrade our security screening equipment.  Passengers and visitors to the terminal should make their way to the alternative screening point located on the ground floor at the eastern end of the terminal. We apologise for any inconvenience this may cause.

Awards & Achievements

We're proud of Darwin International Airport and our achievements. We've been working hard to improve every aspect of the airport from service quality to customer experience to environmental management, and we're delighted that some of our hard work is being recognised by external organisations.

Industry Awards

Airports Council International Award

Winner: Asia-Pacific Young Executive of the Year 2018 - Andrew Warrender, Head of Commercial (Terminals), Darwin International Airport

Australian HR Institute Awards

Finalist 2017: Sir Ken Robinson Innovation and Creativity Award

Australian Airport Association Awards

Winner: Airport Innovation and Excellence Award Non-Aeronautical Development category 2017 - Wirraway Business Centre
Winner: Regional Airport of the Year (Small) 2017 - Tennant Creek Airport

Airports Council International Award

Winner: Asia-Pacific Green Airports Platinum Award 2017 (Airports with less than 25 million passengers per annum)

Australian Airport Association Awards

Winner: Airport Innovation and Excellence Award for Environmental Management 2016
Winner: Airport Innovation and Excellence Award, Commercial category 2015

Environmental Awards

Finalist: National Landcare Awards 2012; Urban Landcare Category
Winner: NT Urban Landcare award 2011
Winner: PowerWater Corporation Melaleuca Awards 2011; Commercial/Industrial category (Energy Reduction)
Winner: Power Water Melaleuca Awards 2008; Commercial/Industry category (DIA and Greening Australia NT Conservation Reserve)

Airport Service Quality and Feedback

Darwin International Airport publishes a report detailing passenger satisfaction and feedback on a quarterly basis.

This report provides quality of service information relating to the passenger terminal and airport services provided at Darwin International Airport.

The report is structured into four sections;

  1. Summary of customer feedback
  2. Summary of Airport Service Quality (ASQ) results
  3. Handling of complaints
  4. Notifiable quality of service issues

The information in this report is sourced from;

  1. feedback received by Darwin International Airport through email, website or telephone, and
  2. passenger satisfaction outcomes from the ASQ survey.

View our ASQ Survey results

Customer Experience

Our Charter:

  • Sets out how we will provide the highest quality customer experience for everyone
  • Has clear standards on how we expect our employees and partners to behave
  • Helps our customers to understand how our values underpin everything we do and achieve

Download Our Charter